Frequently Asked Questions

Who do I contact in an emergency? 

• An emergency is generally any situation that poses an immediate risk to health, life, property, or the environment. If your emergency fits this description, please take yourself to safety and immediately dial 911. For day-to-day inquiries, please contact Rebecca Savage via email here or by phone at 519-216-4701.

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What do I do with my garbage? 

• There is a garbage storage closet on the front veranda.  We do weekly garbage pickups. Please note we only pick up on Mondays and Thursdays from June to September.

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Do I get stayover cleaning if I rent for more than one (1) week? 

• Yes, there will be a scheduled stay over service for extended stays over 7 days. To arrange this, please contact our Guest Services Manager.

 

What do I need to know about bringing my boat? 

• There is a boat launch near the beach, and we have a boat size limit to a maximum of  21 feet. There is a location near the tennis courts where you can store your trailer at your own risk. To pre-book docking space and ensure no disappointment please contact our Guest Services Manager.

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Who do I call for internet or television support? 

• You can also find internet and television information, including passwords, in your welcome package. Call our Guest Services Manager for any additional information or concerns.

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How many parking spots does my villa have? 

• Each villa has two (2) parking spots. Additional parking may be arranged, pending availability. 

I plan on arriving late at night / early in the morning - what do I do? 

• Each unit has a lockbox installed outside of the front door. Approximately 5 to 7 days prior to your arrival, you will receive an email with the code to the lockbox and other relevant information. Please note the code to the lockboxes are changed prior to each arrival. 

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What household items are included in my villa? ​

• Your villa comes fully stocked with essentials for a comfortable stay, including linens, bathroom towels, toilet paper, dish soap, paper towels and dish towels. We also provide hand soap, garbage bags, and brooms. 

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Do you provide cots or playpens? 

• The Lake Joseph Club does not provide cots or playpens. The maximum occupancy of each villa is satisfied by the number of beds available. 

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​What are the rules on noise levels? 

• The Township noise by-law applies between 11 p.m. and 7 a.m. and can be enforced for noises which disturb the peace of other residents, including: loud music, engines and shouting. For more information click here: https://www.muskokalakes.ca/en/residents/code-of-conduct.aspx

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What do I need to remember to bring? 

• Beach towels, electronics chargers, toiletries, tennis racquets, golf clubs, shampoo, laundry soap, spices for cooking.​​